Course Description

Customer Service: Interaction Essentials

Workplace Communication

Yes, great customer service can increase sales, in the same way that poor customer service can decrease them. But, the reasons for learning great customer service run much deeper than a one-time sell. Great customer service can provide valuable feedback, build loyalty, and increase positive word-of-mouth advertising (free): all of which can contribute to increased revenue. Our Workplace Communication series provide the tools to help increase your sells and retain customers. This session is dedicated to improving the customer service in your business. It's a 3-step process:

Step 1: Create a Positive Communication Climate

Step 2: Choose Appropriate Conflict Resolution Style

Step 3: Choose Your Words Wisely